Yelvora Domestic Cleaning Services ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, contact us, or engage our domestic and commercial cleaning services in Spalding, Peterborough, and surrounding areas.

1. Information We Collect

We collect personal information necessary to deliver, manage, and improve our services. This includes:

Contact Information: Name, email address, telephone number, and physical address/location of the property requiring service.

Service Details: Key codes, access instructions, specific property cleaning preferences, schedule requirements, and details regarding domestic (weekly, fortnightly, deep clean, end-of-tenancy) or commercial premises (offices, retail units).

Payment Data: Billing address, invoice history, and payment details processed securely through our authorized payment providers.

Communication History: Records of customer service inquiries, service agreements, and feedback.

2. How We Use Your Information

We process your personal information for the following purposes:

Service Delivery: Providing, scheduling, and tailoring our domestic and commercial cleaning services to your specific requirements.

Customer Communication: Sending booking confirmations, schedule updates, invoices, and responding to inquiries or quote requests.

Operations & Safety: Coordinating our cleaning staff, arranging access (e.g., early morning or after-hours visits), and ensuring the security of your premises.

Business Operations: Accounting, billing, record-keeping, and complying with legal or regulatory obligations.

Marketing: Providing updates or operational notices relevant to your area, provided you have opted in where required by law.

3. Legal Basis for Processing

We process your personal data under the following legal grounds:

Performance of a Contract: To fulfill our service agreement with you.

Legitimate Interests: To run our business efficiently, manage scheduling, and deliver high-quality, flexible cleaning services.

Consent: Where you have explicitly agreed to receive specific marketing or communications.

Legal Obligation: To comply with tax, financial, and regulatory requirements.

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal data. We may share your information only under the following circumstances:

Internal Staff & Cleaners: Authorized staff and professional cleaners assigned to your home or commercial premises on a need-to-know basis (e.g., access instructions and schedule).

Third-Party Service Providers: Trusted partners providing essential infrastructure, such as IT hosting, billing software, and communication tools, under strict confidentiality agreements.

Legal Requirements: If required by law, court order, or governmental regulations.

5. Data Security & Retention

Security: We implement appropriate technical and organizational measures to safeguard your personal details against unauthorized access, loss, or misuse.

Retention: We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.

6. Your Rights

Depending on applicable data protection laws (including the UK GDPR / Data Protection Act 2018), you have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.

Correction: Request correction of inaccurate or incomplete information.

Erasure: Request deletion of your personal data under certain conditions.

Restriction & Objection: Object to or restrict the processing of your data in specific scenarios.

Withdraw Consent: Withdraw consent at any time where processing is based on consent.

7. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices or content of external websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services or legal obligations. Updated versions will be published with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns regarding how your data is handled, please contact us:

Yelvora Domestic Cleaning Services

Service Area: Spalding, Peterborough, and surrounding areas

Email: info@yelvoradomesticcleaning.co.uk

Phone: 07842991946